Remote Benefits Support Specialist

Conduent; Salem (OR); Remote; USD 19,000 - 25,000; Full time

Benefits offered by this job

Health insurance

Dental and vision programs

Retirement savings plan

Paid holidays and PTO

Job summary

Conduent is seeking a Benefits Support Specialist to assist participants with questions about their benefits and plan provisions. This fully remote role handles inbound calls, explains options, completes transactions, and guides participants through forms and processes.

You will document interactions in the case management system and meet quality standards in a structured environment. Training is provided, with full-time hours between 8:00 AM and 10:00 PM; the role offers growth in benefits

Qualifications

• Strong verbal and written communication skills.
• Excellent listening skills and attention to detail.
• The ability to explain information clearly and professionally.
• Basic computer skills and the ability to learn new systems and processes.
• Strong organizational and time‑management skills.
• The ability to work independently in a remote environment and follow established procedures.
• A professional, patient, and solution‑focused approach when assisting participants.
• Reliable attendance and punctuality, with the ability to meet established performance expectations.

Responsibilities

• Respond to participant inquiries and explain applicable benefits and plan provisions.
• Research questions, provide accurate information, and complete transactions with limited supervision.
• Explain forms and guide participants through the appropriate processes.
• Complete callbacks promptly and elevate issues when necessary.
• Maintain accurate documentation in the case management system.
• Meet established quality, accuracy, and timeliness standards while following client‑specific procedures.
• Protect confidential participant information and comply with applicable company, client, privacy, and security requirements.

Skills

Verbal communication

Written communication

Listening skills

Attention to detail

Time management

Remote work

Professionalism

Job description

Conduent is seeking a Benefits Support Specialist to assist participants with questions about their benefits and plan provisions. This fully remote role handles inbound calls, explains options, completes transactions, and guides participants through forms and processes.

You will document interactions in the case management system and meet quality standards in a structured environment. Training is provided, with full-time hours between 8:00 AM and 10:00 PM; the role offers growth in benefits