Remote Benefits Support Specialist

Conduent; EE. UU.; A distancia; USD 19.000 - 25.000; Jornada completa

Descripción de la vacante

Conduent is seeking a Participant Benefits Services Specialist to provide professional support to participants with questions about their benefits and plan provisions. This fully remote role handles inbound calls, explains options, and processes transactions while adhering to established procedures.

Training is virtual and comprehensive, with a full-time schedule Monday through Friday. The role emphasizes clear communication, problem solving, and accurate documentation in the case management

Formación

• Strong verbal and written communication skills.
• Attention to detail and the ability to explain information clearly.
• Basic computer skills and the ability to learn new systems.
• Strong organizational and time-management skills.
• Ability to work independently and follow detailed procedures.

Responsabilidades

• Answer participant questions and explain applicable benefits, plan provisions, and available options.
• Research inquiries, complete transactions, and provide guidance on required forms and processes.
• Complete callbacks promptly and document interactions where appropriate.
• Document participant interactions accurately in the case management system.
• Follow client-specific procedures and meet established quality, accuracy, productivity, and timeliness standards.
• Protect confidential participant information and comply with applicable company, client, privacy, and security requirements.

Conocimientos

Verbal communication

Written communication

Attention to detail

Computer literacy

Time management

Independent worker

Problem solving

Herramientas

Case management software

Descripción del empleo

Conduent is seeking a Participant Benefits Services Specialist to provide professional support to participants with questions about their benefits and plan provisions. This fully remote role handles inbound calls, explains options, and processes transactions while adhering to established procedures.

Training is virtual and comprehensive, with a full-time schedule Monday through Friday. The role emphasizes clear communication, problem solving, and accurate documentation in the case management