Remote Benefits Support Specialist

Conduent; United States; Remote; USD 18,000 - 26,000; Full time

Job summary

Conduent is hiring a Benefits Support Specialist for a fully remote, work-from-home position. You will handle inbound calls, explain plan provisions, and guide participants through forms and procedures, with occasional outbound calls.

Comprehensive virtual training lasts 7-8 weeks, and the role offers full-time hours between 8:00 AM and 10:00 PM. Applicants should have strong communication, listening, and organizational skills, plus the ability to work independently in a remote environment.

Qualifications

• Strong verbal and written communication skills are required.
• Excellent listening skills and attention to detail are essential.
• Ability to explain information clearly and professionally.
• Basic computer skills and ability to learn new systems.

Responsibilities

• Respond to participant inquiries and explain benefits and plan provisions.
• Research questions, provide accurate information, and complete transactions with limited supervision.
• Explain forms and guide participants through processes.
• Complete callbacks promptly and escalate issues when needed.
• Maintain accurate documentation in the case management system.
• Meet quality, accuracy, and timeliness standards while following procedures.

Skills

Verbal communication

Written communication

Active listening

Detail orientation

Remote work capable

Job description

Conduent is hiring a Benefits Support Specialist for a fully remote, work-from-home position. You will handle inbound calls, explain plan provisions, and guide participants through forms and procedures, with occasional outbound calls.

Comprehensive virtual training lasts 7-8 weeks, and the role offers full-time hours between 8:00 AM and 10:00 PM. Applicants should have strong communication, listening, and organizational skills, plus the ability to work independently in a remote environment.