Remote Benefits Support Specialist

Conduent; Kansas City (MO); Remote; USD 18,000 - 26,000; Full time

Job summary

Conduent is hiring a Benefits Support Specialist for a fully remote role. You will handle inbound calls, explain benefits and plan provisions, complete transactions, and guide participants through forms with limited supervision. The position offers virtual training and a stable environment with moderate call volume.

Hourly pay is $16, and you will need strong communication, attention to detail, and the ability to work independently from home while following client procedures.

Qualifications

• Strong verbal and written communication skills.
• Excellent listening skills and attention to detail.
• Ability to explain information clearly and professionally.
• Basic computer skills and ability to learn new systems.
• Strong organizational and time-management skills.
• Ability to work independently in a remote environment.
• Professional, patient, and solution-focused approach.
• Reliable attendance and punctuality.

Responsibilities

• Respond to participant inquiries and explain benefits and plan provisions.
• Research questions, provide accurate information, and complete transactions with limited supervision.
• Explain forms and guide participants through processes.
• Complete callbacks promptly and escalate issues when necessary.
• Maintain accurate documentation in the case management system.
• Meet quality, accuracy, and timeliness standards while following client-specific procedures.
• Protect confidential participant information and comply with applicable company, client, privacy, and security requirements.

Skills

Verbal and written communication

Active listening

Clear information delivery

Basic computer skills

Organizational skills

Independent remote work

Professional, patient approach

Reliability and punctuality

Job description

Conduent is hiring a Benefits Support Specialist for a fully remote role. You will handle inbound calls, explain benefits and plan provisions, complete transactions, and guide participants through forms with limited supervision. The position offers virtual training and a stable environment with moderate call volume.

Hourly pay is $16, and you will need strong communication, attention to detail, and the ability to work independently from home while following client procedures.