Remote Benefits Services Specialist

Conduent, Inc.; Oregon; Hybrid; USD 18,000 - 26,000; Full time

Job summary

Conduent is seeking a Participant Benefits Services Specialist to provide professional support to participants with questions about their benefits and plan provisions in a fully remote role based in the United States. The position involves handling inbound calls, occasional outbound calls, and completing transactions while following established procedures.

You will document interactions in the case management system, adhere to privacy and security requirements, and follow client-specific

Qualifications

• Strong verbal and written communication skills.
• Ability to explain information clearly and professionally.
• Basic computer skills and the ability to learn new systems.
• Strong organizational and time-management skills.
• Ability to work independently, follow detailed procedures, and adapt to client-specific requirements.
• A patient, professional, and solution-focused approach when assisting participants.

Responsibilities

• Answer participant questions and explain applicable benefits, plan provisions, and available options.
• Research inquiries, complete transactions, and provide guidance on required forms and processes.
• Complete callbacks promptly and escalation issues when appropriate.
• Document participant interactions accurately in the case management system.
• Follow client-specific procedures and meet established quality, accuracy, productivity, and timeliness standards.
• Protect confidential participant information and comply with applicable company, client, privacy, and security requirements.

Job description

Conduent is seeking a Participant Benefits Services Specialist to provide professional support to participants with questions about their benefits and plan provisions in a fully remote role based in the United States. The position involves handling inbound calls, occasional outbound calls, and completing transactions while following established procedures.

You will document interactions in the case management system, adhere to privacy and security requirements, and follow client-specific