Remote Benefits Support Specialist

Conduent, Inc.; Kailua (HI); Remote; USD 18,000 - 26,000; Full time

Benefits offered by this job

Health insurance

Dental coverage

Vision coverage

Life insurance

Disability insurance

Retirement savings plan

Paid holidays

PTO / vacation

Job summary

Conduent, Inc. is seeking a Benefits Support Specialist to assist participants with questions about their benefits and plan provisions in a fully remote role.

You will primarily handle inbound calls and guide participants through forms and processes, while delivering accurate, professional support in a structured environment with low call volume. The role emphasizes benefits administration experience, strong communication, and the ability to work independently from home.

Qualifications

• Strong verbal and written communication skills.
• Excellent listening skills and attention to detail.
• The ability to explain information clearly and professionally.
• Basic computer skills and the ability to learn new systems and processes.
• Strong organizational and time-management skills.
• The ability to work independently in a remote environment and follow established procedures.
• A professional, patient, and solution-focused approach when assisting participants.
• Reliable attendance and punctuality, with the ability to meet established performance expectations.

Responsibilities

• Respond to participant inquiries and explain applicable benefits and plan provisions.
• Research questions, provide accurate information, and complete transactions with limited supervision.
• Explain forms and guide participants through the appropriate processes.
• Complete callbacks promptly and elevate issues when necessary.
• Maintain accurate documentation in the case management system.
• Meet established quality, accuracy, and timeliness standards while following client-specific procedures.
• Protect confidential participant information and comply with applicable company, client, privacy, and security requirements.

Skills

Verbal & written

Active listening

Clear explanations

Basic computer skills

Time management

Independent remote work

Professional demeanor

Attendance & punctuality

Tools

Case management system

Job description

Conduent, Inc. is seeking a Benefits Support Specialist to assist participants with questions about their benefits and plan provisions in a fully remote role.

You will primarily handle inbound calls and guide participants through forms and processes, while delivering accurate, professional support in a structured environment with low call volume. The role emphasizes benefits administration experience, strong communication, and the ability to work independently from home.