Remote Benefits Support Specialist

Conduent; Oregon; Híbrido; USD 18.000 - 26.000; Jornada completa

Descripción de la vacante

Conduent is hiring a Benefits Support Specialist for a fully remote position in the United States. The role focuses on answering questions about benefits, guiding participants through forms, and processing transactions with accuracy in a low-volume environment.

You will handle inbound calls and occasional outbound calls, receiving about 7–8 weeks of virtual training. Work hours span 8:00 AM–10:00 PM with full-time scheduling and eligibility for a bonus; eligibility varies by location and

Formación

• Strong verbal and written communication skills.
• Excellent listening skills and attention to detail.
• The ability to explain information clearly and professionally.
• Basic computer skills and the ability to learn new systems and processes.
• Strong organizational and time-management skills.
• The ability to work independently in a remote environment and follow established procedures.
• A professional, patient, and solution-focused approach when assisting participants.
• Reliable attendance and punctuality, with the ability to meet established performance expectations.

Responsabilidades

• Respond to participant inquiries and explain applicable benefits and plan provisions.
• Research questions, provide accurate information, and complete transactions with limited supervision.
• Explain forms and guide participants through the appropriate processes.
• Complete callbacks promptly and elevate issues when necessary.
• Maintain accurate documentation in the case management system.
• Meet established quality, accuracy, and timeliness standards while following client-specific procedures.
• Protect confidential participant information and comply with applicable company, client, privacy, and security requirements.

Conocimientos

Verbal & written communication

Active listening

Clear explanations

Basic computer skills

Time management

Remote work ability

Professional demeanor

Reliability

Descripción del empleo

Conduent is hiring a Benefits Support Specialist for a fully remote position in the United States. The role focuses on answering questions about benefits, guiding participants through forms, and processing transactions with accuracy in a low-volume environment.

You will handle inbound calls and occasional outbound calls, receiving about 7–8 weeks of virtual training. Work hours span 8:00 AM–10:00 PM with full-time scheduling and eligibility for a bonus; eligibility varies by location and