Remote Benefits Call Center Specialist

Conduent; United States; Remote; USD 32,760 - 40,950; Full time

Benefits offered by this job

Growth opportunities

Health benefits starting day 1

Job summary

Conduent is seeking a Benefits Call Center Representative for a remote position. You will support employees by answering calls, helping them understand healthcare and other benefits, and handling back-office tasks like claims processing.

You must provide excellent service, communicate clearly, and multitask across multiple systems. The role involves shifts between 8:00 AM and 6:00 PM EST, with a starting pay around $16/hour and a strong emphasis on benefits starting day 1, plus growth

Qualifications

• Previous call center experience with high-volume calls.
• Experience with healthcare or employer benefits (highly preferred).
• Keyboarding and MS Office proficiency.
• Basic computer knowledge (commands, shortcuts, troubleshooting).
• Excellent verbal and written communication skills.
• Strong problem-solving skills.
• Ability to multitask effectively.
• Ability to work independently with minimal supervision.
• High school diploma or GED required.

Responsibilities

• Help participants understand plan options and provisions.
• Respond to client inquiries via phone and web.
• Complete customer-related transactions with limited supervision.
• Meet accuracy and timeliness standards.
• Document calls thoroughly in the case management system.
• Complete callbacks promptly and elevate when necessary.
• Follow call center policies, procedures, and performance metrics.
• Provide guidance on required forms and next steps.
• Perform additional duties as assigned.
• Comply with all company policies and standards.

Skills

Call center experience

Healthcare benefits knowledge

MS Office proficient

Basic computer skills

Verbal and written communication

Multitasking

Independent work

Reliability

Problem-solving

Education

High school diploma or GED

Tools

MS Office

Job description

Conduent is seeking a Benefits Call Center Representative for a remote position. You will support employees by answering calls, helping them understand healthcare and other benefits, and handling back-office tasks like claims processing.

You must provide excellent service, communicate clearly, and multitask across multiple systems. The role involves shifts between 8:00 AM and 6:00 PM EST, with a starting pay around $16/hour and a strong emphasis on benefits starting day 1, plus growth