Remote Retirement Benefits Specialist

Conduent; United States; Remote; USD 30,000 - 37,000; Full time

Benefits offered by this job

Full-time employment

Paid training

Health benefits (medical, dental, and

Job summary

Conduent is seeking a Remote Retirement Benefits Call Center Representative to support participants by answering inbound calls about pension and retirement benefits. You will guide customers through defined benefit plans, payments, forms, and account information, while navigating multiple systems to document call details in a fast-paced environment.

This full-time role requires strong customer service, precise communication, and the ability to multitask with accuracy.

Qualifications

• Previous customer service and/or call center experience.
• Strong communication and active listening skills.
• Ability to navigate multiple computer systems and tools efficiently.
• Strong attention to detail and accuracy.
• Ability to multitask while maintaining accuracy and quality.
• Basic computer proficiency, including typing and system navigation.
• Pension or retirement benefits experience preferred.

Responsibilities

• Answer inbound calls from participants regarding pension and retirement benefit inquiries.
• Assist participants with questions related to defined benefit pension plans, payments, forms, and account information.
• Navigate multiple systems and tools while accurately documenting call details.
• Research and resolve participant questions and concerns professionally and efficiently.
• Review and explain required documentation and next steps to participants.
• Maintain accurate and complete records of participant interactions.
• Meet established productivity, quality, and attendance expectations.
• Collaborate with team members and leadership to ensure accurate and timely resolution of participant inquiries.

Skills

Customer service

Active listening

System navigation

Attention to detail

Multitasking

Typing

Pension experience

Education

High school diploma or GED

Job description

Conduent is seeking a Remote Retirement Benefits Call Center Representative to support participants by answering inbound calls about pension and retirement benefits. You will guide customers through defined benefit plans, payments, forms, and account information, while navigating multiple systems to document call details in a fast-paced environment.

This full-time role requires strong customer service, precise communication, and the ability to multitask with accuracy.