Remote AWS Connect IVR Developer | Telephony & Call Flows

The Timberline Group; St. Louis (MO); Remote; USD 120,000 - 170,000; Full time

Job summary

The Timberline Group is seeking an experienced IVR engineer with AWS Connect expertise to design, implement, and test customized contact-center software solutions. You will build robust IVR call and chat flows, create unit tests, and collaborate across teams in an Agile environment to ensure high-quality delivery.

The role emphasizes developing scalable call flows, supporting existing architectures, and adhering to DevOps practices to drive reliable software in a remote US-based setting.

Qualifications

• Experience as IVR developer with AWS Connect and contact flows development for call and chat channels.
• Strong software development fundamentals; design, implement and test business-critical contact center applications.

Responsibilities

• Design, develop and deliver IVR solutions.
• Develop efficient, high-performance call flows.
• Create unit tests to maximize code coverage and end-to-end scenarios.
• Support existing architecture and codebase.
• Document call flows and designs; collaborate with other teams.
• Work within Agile framework; promote team-oriented delivery.
• Ensure code follows DevOps practices.

Skills

Node.JS

AWS Lambda and DynamoDB

Terraform

Genesys Dialer

Amazon Connect

AWS SQS

Firehose

EventBridge

Job description

The Timberline Group is seeking an experienced IVR engineer with AWS Connect expertise to design, implement, and test customized contact-center software solutions. You will build robust IVR call and chat flows, create unit tests, and collaborate across teams in an Agile environment to ensure high-quality delivery.

The role emphasizes developing scalable call flows, supporting existing architectures, and adhering to DevOps practices to drive reliable software in a remote US-based setting.