Senior Amazon Connect Engineer — Cloud IVR & Automation

Miratech; Mobile (AL); On-site; USD 100,000 - 120,000; Full time

Benefits offered by this job

Health insurance

Professional development opportunities

Work-from-anywhere flexibility

Job summary

Miratech seeks an experienced Amazon Connect Engineer to enhance its advanced contact center solutions. The successful candidate will leverage expertise in AWS, focusing on optimizing customer engagement through design and development of contact flows and IVR solutions.

Candidates should possess strong programming skills, particularly in Python, and a comprehensive understanding of contact center technology. The role allows for work-from-anywhere flexibility and professional development opportunities.

Qualifications

• 6+ years of experience in contact center technology or engineering roles.
• 4+ years of hands-on experience with Amazon Connect.
• Strong experience in call routing design and IVR configuration.

Responsibilities

• Design, develop, and maintain Amazon Connect contact flows.
• Integrate Amazon Connect with AWS services.
• Troubleshoot and resolve issues related to AWS services.

Skills

Amazon Connect

AWS services

Python

IVR configuration

CI/CD

Tools

Terraform

CloudFormation

Git

Job description

Miratech seeks an experienced Amazon Connect Engineer to enhance its advanced contact center solutions. The successful candidate will leverage expertise in AWS, focusing on optimizing customer engagement through design and development of contact flows and IVR solutions.

Candidates should possess strong programming skills, particularly in Python, and a comprehensive understanding of contact center technology. The role allows for work-from-anywhere flexibility and professional development opportunities.