Amazon Connect Engineer - Cloud Contact Center Innovator

INNOVATIVE TECH SOLUTIONS INC; Manassas (VA); On-site; USD 90,000 - 140,000; Full time

Benefits offered by this job

Bonus based on performance

Competitive salary

Dental insurance

Donation matching

Job summary

Innovative Tech Solutions Inc is seeking an Amazon Connect Developer to design and deliver cloud contact center solutions for enterprise clients. You will build IVR flows, agent routing, and integrations using AWS services.

The role emphasizes hands-on development with Python/JavaScript/Node.js, collaboration with CRM teams, and strong problem-solving in a fast-paced environment. AWS certifications are valued.

Qualifications

• Hands-on experience developing and configuring Amazon Connect environments.
• Proficiency with AWS services including Lambda, DynamoDB, S3, CloudWatch, and IAM.
• Experience with Amazon Lex, Polly, and other AWS AI/ML services.
• Strong scripting or programming skills in Python, JavaScript, or Node.js.
• Familiarity with REST API integrations and CRM platforms such as Salesforce or ServiceNow.
• AWS certification (e.g., AWS Certified Developer or Solutions Architect) preferred.
• Strong problem-solving skills and ability to work independently in a fast-paced environment.

Responsibilities

• Design, develop, and deploy Amazon Connect contact center solutions for enterprise clients.
• Build and maintain contact flows, IVR systems, and call routing configurations within Amazon Connect.
• Integrate Amazon Connect with CRM platforms, Lambda functions, and third-party APIs.
• Develop and optimize chatbots and virtual agents using Amazon Lex.
• Monitor, troubleshoot, and resolve issues related to contact center performance and reliability.
• Collaborate with stakeholders to gather requirements and translate them into scalable technical solutions.
• Document architectures, configurations, and development processes for ongoing support.

Skills

Amazon Connect

Python/JavaScript/Node.js

APIs and integration

Independent / fast-paced work

Problem solving

Tools

AWS Lambda

DynamoDB

S3

CloudWatch

IAM

Amazon Lex

Polly

REST APIs

Salesforce

ServiceNow

Job description

Innovative Tech Solutions Inc is seeking an Amazon Connect Developer to design and deliver cloud contact center solutions for enterprise clients. You will build IVR flows, agent routing, and integrations using AWS services.

The role emphasizes hands-on development with Python/JavaScript/Node.js, collaboration with CRM teams, and strong problem-solving in a fast-paced environment. AWS certifications are valued.