AWS Connect Engineer: IVR Flows, Telephony & Analytics

Tata Consultancy Services; Parsippany-Troy Hills (NJ); On-site; USD 100,000 - 140,000; Full time

Benefits offered by this job

Discretionary Annual Incentive

Comprehensive Medical Coverage

Family Support: Maternal & Parental Le

Insurance Options: Auto & Home

Commuter Benefits

Certification & Training Reimbursement

Time Off: Vacation, Holidays

Legal & Financial Assistance

Job summary

Tata Consultancy Services in Parsippany, NJ seeks an experienced AWS/Connect specialist to design and implement contact flows, routing profiles, and integrations with CRMs. The role focuses on telephony, analytics pipelines, and security best practices within AWS.

The ideal candidate will have hands-on AWS expertise, DevOps experience with Terraform/CloudFormation, and strong documentation and communication skills. Competitive salary and comprehensive benefits are offered.

Qualifications

• Expertise with Amazon Connect contact flows & routing profiles.
• Strong hands-on experience in AWS services (Lambda, DynamoDB, S3, CloudWatch).
• Experience integrating Connect with CRMs and telephony systems.
• Knowledge of IAM, encryption and security best practices.
• Deployment experience with Terraform/CloudFormation and DevOps pipelines.
• Proven ability to design, document, and communicate solutions effectively.

Responsibilities

• Design & develop Amazon Connect contact flows and routing profiles.
• Integrate Connect with CRMs and other systems.
• Troubleshoot telephony (PSTN, SIP, DIDs) and monitor call quality.
• Work with analytics: Kinesis, logging, and reporting pipelines.
• Implement security, IAM roles, and encryption for AWS resources.
• Document solutions and maintain clear design references.

Skills

AWS Lambda

DynamoDB

S3

CloudWatch Logs

API Gateway

IVR/IVA flows

Conversational Design

Lex Bot integrations

Connect integration

CRMs integration

Telephony knowledge

PSTN

SIP

DIDs

Kinesis

Analytics pipelines

AWS security (IAM, encryption)

Terraform/CloudFormation

DevOps pipelines

Documentation & communication

AWS Certifications

AI/ML

Contact Lens

sentiment analysis

Tools

CloudWatch Insights

X-Ray

Redshift

Athena

QuickSight

Job description

Tata Consultancy Services in Parsippany, NJ seeks an experienced AWS/Connect specialist to design and implement contact flows, routing profiles, and integrations with CRMs. The role focuses on telephony, analytics pipelines, and security best practices within AWS.

The ideal candidate will have hands-on AWS expertise, DevOps experience with Terraform/CloudFormation, and strong documentation and communication skills. Competitive salary and comprehensive benefits are offered.