Remote Auto Support Pro - Calm, Efficient CSR

Morley Companies, Inc.; Michigan; Remote; USD 32,000 - 52,000; Full time

Benefits offered by this job

Health insurance

401(k) with match

Paid time off

Disability insurance

Job summary

Morley Companies, Inc. is seeking a remote customer support specialist working from a Michigan-resident home office. You will handle inbound and outbound conversations across phone, chat, and email, following structured processes to resolve cases efficiently.

You will navigate multiple systems, document interactions, and maintain high quality and compliance in a fast-paced environment while delivering patient, empathetic service to customers of a major automotive brand.

Qualifications

• High school diploma or equivalent is required.
• 3+ years of customer service experience (call center, retail, hospitality) is required.
• Ability to pass a pre-employment background check and drug screen is required.
• Shifts operate within our listed hours; consistency and punctuality are essential.

Responsibilities

• Provide timely and accurate solutions via inbound/outbound calls, chats, emails, and other channels.
• Research questions using web-based tools and internal systems.
• Document each interaction clearly and accurately.
• Manage assigned cases from start to resolution following defined steps.

Skills

Communication

Empathy

Multitasking

Tech literacy

AI tools

Typing 25 wpm

Education

High school diploma or equivalent

Job description

Morley Companies, Inc. is seeking a remote customer support specialist working from a Michigan-resident home office. You will handle inbound and outbound conversations across phone, chat, and email, following structured processes to resolve cases efficiently.

You will navigate multiple systems, document interactions, and maintain high quality and compliance in a fast-paced environment while delivering patient, empathetic service to customers of a major automotive brand.