Remote Customer Support Specialist – Structured, Calm Pace

Remote Freelance; Northern (KY); Hybrid; USD 32,000 - 42,000; Full time

Benefits offered by this job

Medical and prescription coverage

Dental and vision insurance

Paid time off

401(k) with match

Disability insurance

Job summary

Morley is hiring a remote, structured contact center associate to support owners of a leading automotive brand with after-sales concerns. You will handle calls, chats and emails in a monitored environment, following a repeatable process.

The role emphasizes consistency, reliability and the ability to stay calm under pressure while documenting each interaction and researching requests across multiple systems.

Qualifications

• Must pass a pre-employment background check and drug screen.
• High school diploma or equivalent.
• 3+ years of customer service experience (call center, retail, food service or similar).
• Availability to work shifts within our hours of operation: Monday-Saturday; 8 a.m. - 9 p.m. Eastern.

Responsibilities

• Offer timely and accurate solutions through inbound and outbound conversations while keeping a positive attitude.
• Use web-based tools and internal systems to research questions and requests.
• Document each interaction clearly and accurately.
• Manage assigned cases from start to resolution by following defined steps.

Job description

Morley is hiring a remote, structured contact center associate to support owners of a leading automotive brand with after-sales concerns. You will handle calls, chats and emails in a monitored environment, following a repeatable process.

The role emphasizes consistency, reliability and the ability to stay calm under pressure while documenting each interaction and researching requests across multiple systems.