Remote Auto Parts Specialist - Customer Support

Morley Companies, Inc.; Kentucky; Remote; USD 38,000 - 62,000; Full time

Benefits offered by this job

Health coverage

Paid time off

401(k) with match

Flexible spending account (FSA)

Disability insurance

Job summary

Morley Companies, Inc. is seeking a remote-friendly specialist with strong auto parts knowledge to assist dealerships and manufacturers. You will locate parts, place orders, and help maintain accuracy in catalogs while supporting customers via calls, chats, and emails.

This role emphasizes fast, friendly problem solving and a passion for automotive parts. The position supports Kentucky residents working from a distraction-free home office and requires adherence to center hours.

Qualifications

• Must pass a pre-employment background check and drug screen.
• 1+ year of experience with an automotive retailer or dealership parts department.
• High school diploma or equivalent.
• Must be available to work shifts within the center's hours: Mon-Fri, various time zones.

Responsibilities

• Answer calls from dealerships and auto manufacturer employees to assist with parts information.
• Provide directions to part warehouse locations.
• Locate parts in an online parts catalog.
• Place part orders.
• Identify corrections to auto parts catalogs.
• Research and learn new auto parts to stay on the leading edge of new car parts knowledge.
• Offer timely and accurate solutions through inbound/outbound conversations (phone, chat, email) while staying positive.

Skills

Outstanding car/auto parts knowledge

Identify key auto parts and assemblies

Computer navigation skills

Typing skills

Research and problem solving

Education

High school diploma or equivalent

Job description

Morley Companies, Inc. is seeking a remote-friendly specialist with strong auto parts knowledge to assist dealerships and manufacturers. You will locate parts, place orders, and help maintain accuracy in catalogs while supporting customers via calls, chats, and emails.

This role emphasizes fast, friendly problem solving and a passion for automotive parts. The position supports Kentucky residents working from a distraction-free home office and requires adherence to center hours.