Remote Process Quality Specialist

Morley; Lansing (MI); Remote; USD 42,000 - 55,000; Full time

Benefits offered by this job

401(k) with match

Flexible spending account (FSA)

Health insurance

Job summary

Morley is seeking a remote Process Quality Coordinator for its reacquired vehicle management (RVM) group. The role is remote for Michigan residents, with a Monday–Friday day schedule from home, and no automotive experience required.

You will review transactions, ensure documents meet state rules, provide feedback, and support case setup and settlements. Training is provided, and Morley emphasizes a supportive environment, health benefits, and career growth.

Qualifications

• Bachelor’s degree (OR, high school diploma or equivalent with three or more years of customer care experience)
• Ability to pass a pre-employment background check and drug screen
• 8 a.m. - 5 p.m. Eastern time Monday to Friday (no nights or weekends)
• Must be able to stick to the schedule reliably

Responsibilities

• Manage transaction quality review on cases for the repurchase process and reacquired vehicle management (RVM) groups
• Make sure that required document collections are accurate per state requirements
• Work with team members and Senior Coordinators to verify the reliability and integrity of case information
• Evaluate transactions for quality and deliver feedback
• Review case setup to ensure repurchase packets are correct
• Review repurchase settlement offers to ensure they align with client guidelines
• As assigned, help think critically about the case per state requirements
• Offer timely and accurate solutions through inbound and outbound conversations (including phone calls, chats, emails and other communications as needed) while keeping a positive and upbeat attitude

Skills

Computer proficiency

Microsoft Office

Self-starter attitude

Attention to detail

Organizational skills

Interpersonal skills

Education

Bachelor’s degree or higher

Job description

Morley is seeking a remote Process Quality Coordinator for its reacquired vehicle management (RVM) group. The role is remote for Michigan residents, with a Monday–Friday day schedule from home, and no automotive experience required.

You will review transactions, ensure documents meet state rules, provide feedback, and support case setup and settlements. Training is provided, and Morley emphasizes a supportive environment, health benefits, and career growth.