Remote Automotive Support Specialist (MI)

Morley; Indiana; Remote; USD 36,000 - 52,000; Full time

Benefits offered by this job

Medical and prescription coverage

Dental and vision insurance

Paid time off

401(k) with match

Disability insurance

Job summary

Morley is seeking a remote customer service professional to support a leading automotive brand from a structured home-based contact center. You will liaise between car owners and dealership service teams to assist with after-sales concerns, handling calls, chats and emails with a patient and professional demeanor.

You will research and document each interaction, use multiple systems simultaneously, and follow defined processes to resolve cases.

Qualifications

• High school diploma or equivalent required.
• 3+ years of customer service experience (call center, retail, hospitality).
• Must be able to pass pre-employment background check and drug screen.

Responsibilities

• Handle inbound/outbound calls, chats, emails and other communications with a positive attitude.
• Research questions using web-based tools and internal systems.
• Document interactions clearly and accurately in the system.
• Manage cases from start to resolution by following defined steps.

Skills

Written communication

Empathy

Multitasking

Computer proficiency

AI tools familiarity

Typing 25 wpm

Education

High school diploma or equivalent

Job description

Morley is seeking a remote customer service professional to support a leading automotive brand from a structured home-based contact center. You will liaise between car owners and dealership service teams to assist with after-sales concerns, handling calls, chats and emails with a patient and professional demeanor.

You will research and document each interaction, use multiple systems simultaneously, and follow defined processes to resolve cases.