Remote Automotive Support Specialist – Multichannel CSR

Morley Companies, Inc.; Northern (KY); Hybrid; USD 21,000 - 30,000; Full time

Benefits offered by this job

Health coverage

401(k) match

Paid time off

Disability insurance

Job summary

Morley Companies, Inc. is seeking a remote customer service associate to support a major automotive brand. You will handle inbound and outbound calls, chats, and emails from a structured contact center, documenting each interaction and following defined steps with a positive, service-oriented attitude.

You will work in a fast-paced environment where consistency and reliability matter. Strong communication, empathy, and comfort with AI tools and web research are essential to success in this role.

Qualifications

• Excellent written and verbal communication.
• Empathy and dependability.
• Able to efficiently multitask.
• Comfort using a computer and the web (switching between systems).
• Comfortable using AI tools and resources.
• Typing speed of at least 25 words per minute.

Responsibilities

• Offer timely and accurate solutions through inbound and outbound conversations (phone, chat, email).
• Use web-based tools and internal systems to research questions and requests.
• Document each interaction clearly and accurately.
• Manage assigned cases from start to resolution by following defined steps.

Skills

Communication

Empathy

Multitasking

Computer literacy

AI tools

Typing speed 25 wpm

Education

High school diploma or equivalent

Job description

Morley Companies, Inc. is seeking a remote customer service associate to support a major automotive brand. You will handle inbound and outbound calls, chats, and emails from a structured contact center, documenting each interaction and following defined steps with a positive, service-oriented attitude.

You will work in a fast-paced environment where consistency and reliability matter. Strong communication, empathy, and comfort with AI tools and web research are essential to success in this role.