Remote Auto Care Support Specialist

Morley; Michigan; Remote; USD 36,000 - 48,000; Full time

Benefits offered by this job

401(k) match

Medical and dental insurance

PTO and paid holidays

Teladoc and 24/7 health resources

Disability insurance

Job summary

Morley is hiring for a remote, structured contact center role serving a major automotive brand. You’ll connect car owners with dealership service teams to handle after‑sales questions.

You’ll work across calls, chats and emails, follow standardized processes, and document every interaction. The role emphasizes consistency, reliability, and composed handling of varied customer scenarios.

Qualifications

• Must pass a pre-employment background check and drug screen.
• High school diploma or equivalent.
• 3+ years of customer service experience (call center, retail, food service, hotel or similar).
• Shifts within hours of operation: Mon-Sat, 8am–9pm ET, with varied start times.

Responsibilities

• Provide timely, accurate solutions via inbound/outbound calls, chats, emails.
• Use web-based tools and internal systems to research questions.
• Document interactions clearly and accurately.
• Manage cases from start to resolution by defined steps.

Skills

Communication

Empathy

Multitasking

Computer literacy

AI tools familiarity

Typing speed 25 wpm

Education

High school diploma or equivalent

Job description

Morley is hiring for a remote, structured contact center role serving a major automotive brand. You’ll connect car owners with dealership service teams to handle after‑sales questions.

You’ll work across calls, chats and emails, follow standardized processes, and document every interaction. The role emphasizes consistency, reliability, and composed handling of varied customer scenarios.