Remote Auto Glass CSR - $18/HR + Benefits

Safelite; North Dakota; A distancia; USD 20.000 - 29.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

401(k)

Volunteer day

Discounts

Weekly pay

Tuition reimbursement

Descripción de la vacante

Safelite is seeking a remote customer service professional to support inbound calls from policyholders, agents, and auto glass shops. You will work from home with a structured training schedule, earning $18/hour, plus bonus opportunities and a robust benefits package.

Role requires a dedicated workspace, reliable internet, and compliance with scripting prompts to resolve claims efficiently and empathetically.

Formación

• Must be comfortable in a highly structured performance-based environment.
• Ability to read and utilize provided scripting in a conversational and timely manner.
• Experience in a contact center or customer service role.
• 16+ years of age.
• High School Diploma or equivalent, or actively enrolled.

Responsabilidades

• Professionally answers inbound calls from customers, policyholders, insurance agents, or auto glass shops using scripts.
• Accurately enters claim data into production systems during live calls.
• Guides customers through filing a glass claim with rapport and focus on needs.
• Verifies insurance coverage and deductible amounts and communicates findings to customers.
• Assists customers with scheduling repair or replacement at a Safelite location or non-Safelite shop as preferred.
• Utilizes systems to enhance the customer experience.
• Provides solutions to resolve complaints and concerns with accurate information.
• Other duties assigned by leadership.

Conocimientos

Empathy

Communication

Active listening

Conflict resolution

Educación

High School Diploma or equivalent

Descripción del empleo

Safelite is seeking a remote customer service professional to support inbound calls from policyholders, agents, and auto glass shops. You will work from home with a structured training schedule, earning $18/hour, plus bonus opportunities and a robust benefits package.

Role requires a dedicated workspace, reliable internet, and compliance with scripting prompts to resolve claims efficiently and empathetically.