Remote Auto Glass Claims & Customer Support Pro

Safelite; Columbia (SC); Remote; USD 22,000 - 29,000; Full time

Benefits offered by this job

401(k) plan with company matching

Tuition reimbursement

Weekly pay checks

Paid training and tools

Job summary

Safelite seeks a remote Customer Care Agent to professionally answer inbound calls from customers, verify coverage, schedule repairs, and guide customers through the glass-claim process using scripted prompts.

Ideal candidates have 16+ years of age, a High School Diploma or equivalent, and prior contact center or customer service experience. Starting pay is $18/hour with bonus opportunities and weekly pay, plus a benefits package.

Qualifications

• Experience in a contact center or customer service role.
• Comfortable in a highly structured, performance-based environment.
• Ability to read and follow scripts while building rapport with customers.
• Strong empathy and integrity in interactions.

Responsibilities

• Answer inbound calls from customers, policyholders, or shops using scripts.
• Enter claim data into production systems during live calls.
• Guide customers through the glass-claim process and discuss coverage and deductibles.
• Assist with scheduling repairs or recalibration services per customer preference.
• Verify insurance coverage and communicate details to customers.
• Resolve complaints and provide accurate product/service information.
• Perform other duties assigned by leadership.

Skills

Customer service

Active listening

Empathy

Communication

Education

High School Diploma or equivalent

Job description

Safelite seeks a remote Customer Care Agent to professionally answer inbound calls from customers, verify coverage, schedule repairs, and guide customers through the glass-claim process using scripted prompts.

Ideal candidates have 16+ years of age, a High School Diploma or equivalent, and prior contact center or customer service experience. Starting pay is $18/hour with bonus opportunities and weekly pay, plus a benefits package.