Remote Auto Glass Claims Specialist

Safelite; Arkansas City (KS); Remote; USD 20,000 - 29,000; Full time

Benefits offered by this job

Weekly pay checks

Tuition reimbursement

Paid training

Job summary

Safelite is seeking a remote customer service professional to start in January 2027. You will handle inbound calls, verify details, and guide customers through glass claim steps using scripts while maintaining confidentiality.

This role offers $18.00/hour, weekly pay, and tuition reimbursement. A high school diploma or equivalent and prior contact center experience are preferred. Full-time and part-time schedules are available, with training during the initial weeks.

Qualifications

• High School Diploma or equivalent.
• Experience in a contact center or customer service role preferred.
• Ability to follow scripted prompts and maintain confidentiality.

Responsibilities

• Professionally answers inbound calls from customers, policyholders, insurance agents, or auto glass shops using scripted prompts.
• Accurately enters claim data into production systems while on a live call.
• Guides customers through the glass claim process with rapport and focus on individual needs.
• Verifies customer insurance coverage and communicates information.
• Assists customers in scheduling repair or recalibration services at Safelite locations or partner shops.

Skills

Customer service

Communication

Empathy

Multitasking

Education

High School Diploma or equivalent

Job description

Safelite is seeking a remote customer service professional to start in January 2027. You will handle inbound calls, verify details, and guide customers through glass claim steps using scripts while maintaining confidentiality.

This role offers $18.00/hour, weekly pay, and tuition reimbursement. A high school diploma or equivalent and prior contact center experience are preferred. Full-time and part-time schedules are available, with training during the initial weeks.