Remote Customer Care Pro — $18/hr + Benefits

Safelite; Florida; Remote; USD 20,000 - 29,000; Full time

Benefits offered by this job

401(k) match

Paid volunteer day

Associate discounts

Weekly pay

Tuition reimbursement

Job summary

Safelite is a nationwide auto glass company offering a fully remote customer service role. You will handle inbound calls, guide customers through glass claims, verify insurance details, and schedule repairs, all from a dedicated home workspace.

The position emphasizes empathy, script-based communication, and accurate data entry within a structured performance-based environment. Requires HS diploma and 16+ years of age.

Qualifications

• Experience in a contact center or customer service role.
• Ability to follow scripted prompts and communicate clearly.
• Comfort with confidential information and data.
• Must be 16+ years old with HS diploma or equivalent.

Responsibilities

• Answer inbound calls from customers and policyholders using scripts.
• Enter claim data into production systems during calls.
• Guide customers through filing a glass claim with empathy.
• Verify insurance coverage and deductible amounts with customers.
• Schedule repairs or recalibration at Safelite or partner shops.
• Use provided resources to enhance the customer experience.

Skills

Inbound calling experience

Customer service

Communication

Empathy

Education

High School Diploma or equivalent

Job description

Safelite is a nationwide auto glass company offering a fully remote customer service role. You will handle inbound calls, guide customers through glass claims, verify insurance details, and schedule repairs, all from a dedicated home workspace.

The position emphasizes empathy, script-based communication, and accurate data entry within a structured performance-based environment. Requires HS diploma and 16+ years of age.