Remote Auto Glass Claims Specialist

Safelite; Nebraska; Remote; USD 20,000 - 29,000; Full time

Benefits offered by this job

401(k) plan with company matching

Paid volunteer day

Associate discounts

Weekly pay checks

Tuition reimbursement

Job summary

Safelite is offering a fully remote customer service role with full-time and part-time schedules. Starting pay is $18.00/hour, with weekly pay and a benefits package including 401(k) matching and tuition reimbursement.

Training is provided, and all tools and resources needed will be supplied to succeed. Applicants must have a high school diploma or equivalent, be at least 16 years old, and able to work in a quiet, distraction‑free home workspace.

Qualifications

• Experience in customer service or contact center environments.
• Ability to follow scripting while engaging in natural conversation.
• Comfortable in a structured, performance‑based environment and maintaining confidentiality.
• 16+ years old with HS diploma or equivalent.

Responsibilities

• Professionally answers inbound calls from customers and policyholders using scripted prompts.
• Enter claim data into production systems while on live calls.
• Guide customers through filing a glass claim with rapport and responsiveness.
• Verify insurance coverage and deductibles and communicate details to customers.
• Assist scheduling repairs or recalibration at Safelite locations or partner shops.
• Utilize provided systems to enhance customer experience.
• Provide solutions to resolve complaints and information requests.

Skills

Customer service

Call center experience

Empathy

Active listening

Scripting

Education

High School Diploma or equivalent

Tools

CRM systems

Remote work tools

Job description

Safelite is offering a fully remote customer service role with full-time and part-time schedules. Starting pay is $18.00/hour, with weekly pay and a benefits package including 401(k) matching and tuition reimbursement.

Training is provided, and all tools and resources needed will be supplied to succeed. Applicants must have a high school diploma or equivalent, be at least 16 years old, and able to work in a quiet, distraction‑free home workspace.