Remote Auto Glass Claims Specialist

Safelite; Ohio; Remote; USD 20,000 - 29,000; Full time

Benefits offered by this job

401(k) plan with company matching

Paid volunteer day

Associate discounts

Weekly pay checks

Up to tuition reimbursement

Job summary

Safelite is seeking a remote customer service professional to handle inbound calls, verify insurance details, and schedule glass repair services. The role requires a dedicated workspace, reliable equipment, and adherence to a structured training schedule.

Starting pay is $18.00/hour with bonus opportunities, plus a benefits package including 401(k) with company matching, tuition reimbursement, and weekly pay checks. Training is provided, and you’ll have access to tools and resources to succeed.

Qualifications

• Previous experience working in a contact center or other customer service role.
• Comfortable working in a highly structured performance-based environment.
• Ability to read and utilize scripting in a conversational and timely manner.
• Knowledge of computer and telephone systems in a remote environment.
• Demonstrates empathy and integrity by doing the right thing.
• 16+ years of age; High School Diploma or equivalent or active enrollment.

Responsibilities

• Professionally answers a variety of inbound calls from customers, policyholders, insurance agents, or auto glass shops using scripted prompts.
• Accurately enters claim data into our production systems while on a live phone call.
• Guides customers through the process of filing a glass claim, building rapport and addressing needs.
• Verifies customer insurance coverage and deductible amounts and communicates information to the customer.
• Assists customers with scheduling repair, replacement, and/or recalibration services at a Safelite location or at a non-Safelite shop while honoring the customer’s preference.
• Utilizes systems and resources to enhance the customer experience.
• Provides solutions to resolve customer complaints and concerns over the course of the call with accurate product/service information.
• Other duties assigned by leadership.

Skills

Customer service experience

Phone/computer systems

Remote environment adaptability

Scripted conversation delivery

Education

High School Diploma or equivalent, or actively enrolled

Tools

Remote work tools

Job description

Safelite is seeking a remote customer service professional to handle inbound calls, verify insurance details, and schedule glass repair services. The role requires a dedicated workspace, reliable equipment, and adherence to a structured training schedule.

Starting pay is $18.00/hour with bonus opportunities, plus a benefits package including 401(k) with company matching, tuition reimbursement, and weekly pay checks. Training is provided, and you’ll have access to tools and resources to succeed.