Remote Auto Claims Advisor - Bilingual

CSAA; Utah; Remote; USD 34,000 - 45,000; Full time

Job summary

CSAA Insurance Group is seeking an Associate Auto Claims Advisor to handle non-injury auto claims in a remote-first environment. You will verify coverages, conduct liability investigations, and communicate decisions to members across Pacific, Mountain, and Central time zones.

We value bilingual abilities and customer-focused problem solving. The role includes training, 6 weeks virtual, Monday–Friday 8:00am–5:00pm PT, starting 12/07/2026, with opportunities to grow within a collaborative,

Qualifications

• High School Diploma/GED or 2 years in a customer-facing virtual environment.
• Ability to train and perform the job in a remote setting and meet work-from-home requirements.
• May require Adjusters license as required by state.

Responsibilities

• Investigates, evaluates, negotiates and settles auto and property damage claims.
• Opens claims and acquires required information and loss details from the insured, claimant and other involved parties.
• Explains policy, coverage and appropriate course of action to the customer.
• Documents claim files and communicates with customers and repair facilities.
• Ensures compliance with state regulations and SOPs.
• Arranges, handles and pays repair, rental, towing, total losses and negotiates storage.

Skills

Customer service

Bilingual

Remote work readiness

Time management

Education

High School Diploma or GED

Job description

CSAA Insurance Group is seeking an Associate Auto Claims Advisor to handle non-injury auto claims in a remote-first environment. You will verify coverages, conduct liability investigations, and communicate decisions to members across Pacific, Mountain, and Central time zones.

We value bilingual abilities and customer-focused problem solving. The role includes training, 6 weeks virtual, Monday–Friday 8:00am–5:00pm PT, starting 12/07/2026, with opportunities to grow within a collaborative,