Remote Auto Claims Advisor – Bilingual

CSAA; New Mexico; Remote; USD 53,000 - 70,000; Full time

Job summary

CSAA Insurance Group (CSAA IG) is hiring an Associate Auto Claims Advisor for a remote role across Pacific, Mountain, and Central time zones. You will investigate, evaluate, negotiate, and settle auto and property damage claims while maintaining compliance and clear communication with members.

The position includes paid training, Monday–Friday, 8:00am–5:00pm Pacific Time during training, with ongoing remote work flexibility and potential bilingual Spanish advantage.

Qualifications

• High School Diploma or GED or 2 years in a customer-facing virtual environment.
• Ability to work remotely and meet work-from-home requirements.
• Possibly Adjusters license as required by state.

Responsibilities

• Investigates, evaluates, negotiates and settles auto and property damage claims.
• Handle a diary system to systematically review and resolve claims within state guidelines.
• Manage an inventory of claims.
• Opens claims and acquires required information from insured, claimant and other involved parties.
• Explains policy, coverage and appropriate course of action to the customer.
• Documents claim files and communicates with customers and repair facilities.
• Ensures compliance with state regulations and procedures.
• Arranges and pays for repair, rental, towing, and storage; negotiates settlements.

Skills

Remote work capability

Bilingual (English/Spanish)

Auto claims knowledge

Education

High School Diploma or GED

Job description

CSAA Insurance Group (CSAA IG) is hiring an Associate Auto Claims Advisor for a remote role across Pacific, Mountain, and Central time zones. You will investigate, evaluate, negotiate, and settle auto and property damage claims while maintaining compliance and clear communication with members.

The position includes paid training, Monday–Friday, 8:00am–5:00pm Pacific Time during training, with ongoing remote work flexibility and potential bilingual Spanish advantage.