Remote Auto Claims Specialist - Bilingual

CSAA; Nevada; Remote; USD 34,000 - 47,000; Full time

Job summary

CSAA Insurance Group (CSAA IG) is hiring an Associate Auto Claims Advisor for a remote role available in multiple US time zones. The position handles non-injury auto claims, verifies coverages, conducts liability investigations, and guides customers through the claims process.

The role requires a high school diploma or 2 years of customer-facing experience, remote-work capability, and may require an Adjusters license by state. Bilingual abilities are a plus and 24/7 shift flexibility may apply.

Qualifications

• 2+ years of customer service experience in a fast-paced setting.
• Capability to train and perform the job in a remote setting.
• May require Adjusters license as required by state.

Responsibilities

• Investigates, evaluates, negotiates and settles auto and property damage claims.
• Handle a diary system to review and resolve claims within state guidelines.
• Opens claims and gathers required information from insured and involved parties.
• Explains policy and coverage and advises customers on next steps.
• Documents claim files and communicates with customers and repair facilities.

Skills

Customer service

Communication

Bilingual

Education

High School Diploma or GED

Job description

CSAA Insurance Group (CSAA IG) is hiring an Associate Auto Claims Advisor for a remote role available in multiple US time zones. The position handles non-injury auto claims, verifies coverages, conducts liability investigations, and guides customers through the claims process.

The role requires a high school diploma or 2 years of customer-facing experience, remote-work capability, and may require an Adjusters license by state. Bilingual abilities are a plus and 24/7 shift flexibility may apply.