Remote Auto Claims Adjuster (Bilingual)

CSAA Insurance Group; United States; Remote; USD 35,000 - 39,000; Full time

Job summary

CSAA Insurance Group, a AAA insurer, is hiring an Associate Auto Claims Advisor to handle non-injury auto and property claims from a remote work setup across the United States. You will verify coverages, conduct liability investigations, set expectations with members, obtain police reports, and coordinate with adjusters and repair facilities.

The role requires a high school diploma (or equivalent) and strong communication skills; bilingual abilities are a plus.

Qualifications

• High School Diploma/GED or 2 years of experience in a customer facing virtual environment leveraging internet, phone and chat features.
• Capability to train and perform the job in a remote setting as required.
• May require Adjusters license as required by state.

Responsibilities

• Investigates, evaluates, negotiates and settles auto and property damage claims.
• Explains policy, coverage and appropriate course of action to the customer.
• Documents claim files, sends appropriate correspondence and communicates with customers and repair facilities.
• Ensures compliance with state regulations and standard operating procedures.
• Opens claims and gathers required information and loss details from involved parties.

Skills

Customer service

Remote work

Bilingual (plus)

Education

High School Diploma/GED

Job description

CSAA Insurance Group, a AAA insurer, is hiring an Associate Auto Claims Advisor to handle non-injury auto and property claims from a remote work setup across the United States. You will verify coverages, conduct liability investigations, set expectations with members, obtain police reports, and coordinate with adjusters and repair facilities.

The role requires a high school diploma (or equivalent) and strong communication skills; bilingual abilities are a plus.