Remote Auto Brand Customer Support Specialist

Remote Freelance; Michigan; Hybrid; USD 32,000 - 42,000; Full time

Benefits offered by this job

Medical and prescription coverage

Dental and vision insurance

Paid time off

401(k) with match

Flexible spending account (FSA)

Life insurance

Disability insurance

Job summary

Morley is a remote, structured contact center role supporting a world-renowned automotive brand. You will act as a liaison between car owners and the dealership service team to assist with after-sales concerns, in a high-paced, process-driven environment.

The schedule is fixed with quarterly changes, calls are monitored for quality, and you will use multiple systems while documenting every interaction. A strong emphasis on patience and reliability helps you succeed in this repetitive yet

Qualifications

• Must pass a pre-employment background check and drug screen.
• High school diploma or equivalent.
• 3+ years of customer service experience, preferably in call center or related roles.
• Availability to work shifts within our hours of operation (Mon-Sat, 8 a.m. - 9 p.m. Eastern).

Responsibilities

• Offer timely and accurate solutions through inbound and outbound conversations across channels.
• Use web-based tools and internal systems to research questions.
• Document each interaction clearly and accurately.
• Manage assigned cases from start to resolution by following defined steps and completing required actions

Skills

Customer service

Job description

Morley is a remote, structured contact center role supporting a world-renowned automotive brand. You will act as a liaison between car owners and the dealership service team to assist with after-sales concerns, in a high-paced, process-driven environment.

The schedule is fixed with quarterly changes, calls are monitored for quality, and you will use multiple systems while documenting every interaction. A strong emphasis on patience and reliability helps you succeed in this repetitive yet