Remote Car Care Specialist

Morley; Mississippi; Remote; USD 38,000 - 52,000; Full time

Benefits offered by this job

Health insurance

401(k) with match

Paid time off

Disability insurance

Teladoc access

Job summary

Morley is seeking a remote customer service associate from Michigan to support a leading automotive brand. You will handle inbound/outbound calls, chats, and emails, using multiple systems to research and resolve inquiries while maintaining a positive, professional attitude.

The role requires 3+ years in customer service, strong written/verbal communication, empathy, reliability, and comfort with AI tools. Work hours span Mon-Sat within Eastern time, with a structured schedule and remote work

Qualifications

• Must be able to pass a pre-employment background check and drug screen.
• High school diploma or equivalent.
• 3+ years of customer service experience (call center, retail, hospitality).
• Availability to work shifts within hours of operation (Mon-Sat; 8am-9pm ET).

Responsibilities

• Offer timely and accurate solutions through inbound and outbound conversations.
• Use web-based tools and internal systems to research questions.
• Document each interaction clearly and accurately.
• Manage assigned cases from start to resolution by defined steps.

Skills

Written communication

Empathy

Multitasking

Computer proficiency

AI tools familiarity

Typing 25 WPM

Education

High school diploma or equivalent

Job description

Morley is seeking a remote customer service associate from Michigan to support a leading automotive brand. You will handle inbound/outbound calls, chats, and emails, using multiple systems to research and resolve inquiries while maintaining a positive, professional attitude.

The role requires 3+ years in customer service, strong written/verbal communication, empathy, reliability, and comfort with AI tools. Work hours span Mon-Sat within Eastern time, with a structured schedule and remote work