Remote Auto Appraiser: Total-Loss & Repair Expert

Travelers Companies, Inc.; Oregon; Hybrid; USD 65,000 - 108,000; Full time

Benefits offered by this job

Health insurance

401(k) matching

Pension plan

Paid time off

Wellness program

Job summary

Travelers is seeking an Outside Auto Appraiser to inspect damaged vehicles and estimate repair costs, determining and settling ACV for total losses. This remote role supports auto claims staff and requires strong technical auto-damage knowledge and excellent customer service in a fast-paced environment.

Responsibilities include on-site or virtual inspections, preparing estimates, negotiating settlements, and coordinating with body shops and claimants.

Qualifications

• Bachelor’s Degree required.
• Active adjuster license where applicable.
• Two years of auto physical damage appraisal experience.
• Proficient in claims management and estimating software, with advanced skills in Microsoft Office.
• Strong verbal and written communication skills with the ability to convey information clearly and professionally.

Responsibilities

• Inspect and assess vehicle damage via on-site or virtual inspections at body shops or customer locations.
• Prepare repair estimates using standard estimating software to determine parts, labor, and materials cost.
• Evaluate and settle total losses by determining actual cash value (ACV) using market research and valuation tools.
• Negotiate repair costs and settlements with body shops, customers and third-party claimants.
• Collaborate with claim representatives, body shops, and vendors to coordinate repairs and resolve issues.
• Explain the appraisal process to customers and keep them informed throughout the claim lifecycle.
• Adapt to new technology implementations and AI tools while maintaining productivity.

Skills

Auto damage appraisal

Customer service

Communication skills

Microsoft Office

Education

Bachelor’s Degree

Active adjuster license

Tools

Estimating software

Claims management software

Office suites

Job description

Travelers is seeking an Outside Auto Appraiser to inspect damaged vehicles and estimate repair costs, determining and settling ACV for total losses. This remote role supports auto claims staff and requires strong technical auto-damage knowledge and excellent customer service in a fast-paced environment.

Responsibilities include on-site or virtual inspections, preparing estimates, negotiating settlements, and coordinating with body shops and claimants.