Remote AI Workflow & Systems Design Leader

AAA - CSAA Insurance Group; Rhode Island; Hybrid; USD 144,000 - 193,000; Full time

Job summary

CSAA Insurance Group in the United States (remote) seeks an AI Workflow and Systems Design Lead to partner with business and technology teams to redesign complex workflows and create AI-ready systems of work. The role leads discovery, translates business needs into implementation-ready designs, and helps build repeatable Enterprise Systems Design practices that span people, processes, data, and AI.

You will drive cross-functional collaboration, mentor teams, and ensure designs deliver measurable

Qualifications

• Bachelor's degree or equivalent practical experience.
• Master's degree in Design Strategy, Human-Computer Interaction, Service Design, Business, Organizational Design, Technology, or related discipline (preferred).
• Strong AI fluency, including practical knowledge of generative AI, agents, automation, retrieval, decision support, and AI-enabled workflow patterns.

Responsibilities

• Lead AI Workflow Reinvention and Systems-of-Work Design across business units.
• Design human-in-the-loop approaches and define intervention triggers and explain-ability requirements.
• Create implementation-ready systems design artifacts and surface cross-system requirements early.
• Partner with business leaders and architecture/engineering teams to translate business needs into design-led outcomes.
• Facilitate workshops and multi-functional sessions to move teams from ambiguity to aligned decisions.

Skills

AI workflow design

Systems thinking

Service design

Workflow design

Human-in-the-loop design

Facilitation

Senior stakeholder collaboration

Education

Bachelor's degree or equivalent

Master's degree (preferred)

Job description

CSAA Insurance Group in the United States (remote) seeks an AI Workflow and Systems Design Lead to partner with business and technology teams to redesign complex workflows and create AI-ready systems of work. The role leads discovery, translates business needs into implementation-ready designs, and helps build repeatable Enterprise Systems Design practices that span people, processes, data, and AI.

You will drive cross-functional collaboration, mentor teams, and ensure designs deliver measurable