Remote AI Workflow Architect & Systems Design Lead

AAA - CSAA Insurance Group; Ohio; Hybrid; USD 144,000 - 193,000; Full time

Job summary

CSAA Insurance Group is recruiting a remote AI Workflow and Systems Design Lead to redesign complex workflows and create AI-ready systems of work. You will partner with business and technology teams to drive discovery, translate needs into implementable designs, and establish enterprise design patterns across the organization.

You will lead cross-functional workshops, define human-AI collaboration, and deliver artifacts that connect business goals to technology delivery.

Qualifications

• Bachelor's degree or equivalent practical experience.
• 10+ years of dynamic experience in systems design, service design, workflow/process transformation, design strategy, digital transformation, management consulting, or product management.
• Deep expertise in systems thinking, service design, and workflow design, with demonstrated experience translating sophisticated business problems into coherent future-state systems.
• Strong AI fluency, including practical knowledge of generative AI, agents, automation, retrieval, decision support, and AI-enabled workflow patterns.
• Experience facilitating senior-level and multi-functional workshops where participants have differing objectives or ownership.
• Strong visual communication and storytelling skills; able to simplify sophisticated systems into clear, compelling representations.
• High comfort with ambiguity and initiatives where no single function leads the entire outcome.

Responsibilities

• Partner with CSAA business leaders to understand strategic goals and design future-state workflows and AI-enabled systems.
• Lead discovery, define how people and AI work together, and translate business needs into implementation-ready designs.
• Create end-to-end systems of work linking front-stage experiences with backstage people, processes, data, and AI agents.
• Facilitate multi-functional workshops to move teams from ambiguity to aligned decisions.
• Document future-state workflows and reusable patterns for enterprise systems design.

Skills

AI fluency

Workflow design

Stakeholder facilitation

Systems thinking

Education

Bachelor's degree or equivalent

Job description

CSAA Insurance Group is recruiting a remote AI Workflow and Systems Design Lead to redesign complex workflows and create AI-ready systems of work. You will partner with business and technology teams to drive discovery, translate needs into implementable designs, and establish enterprise design patterns across the organization.

You will lead cross-functional workshops, define human-AI collaboration, and deliver artifacts that connect business goals to technology delivery.