Remote AI Workflow & Systems Design Lead

AAA - CSAA Insurance Group; Delaware; Hybrid; USD 144,000 - 193,000; Full time

Job summary

CSAA Insurance Group is seeking an AI Workflow and Systems Design Lead to redesign complex workflows and build AI-ready systems of work. This senior role partners across business and technology to translate needs into implementation-ready designs and repeatable design practices.

The role leads discovery, enables AI-enabled workflow patterns, and ensures alignment with enterprise standards while working remotely across the United States.

Qualifications

• Bachelor's degree or equivalent practical experience.
• 10+ years of experience in systems design, service design, or related fields.
• Strong AI fluency including generative AI and automation.
• Experience leading multi-functional workshops and design initiatives.

Responsibilities

• Lead AI workflow reinvention and systems-of-work design across teams.
• Define human-AI collaboration models and decision points.
• Create implementation-ready systems design artifacts for enterprise use.
• Collaborate with BRMs, Architecture, Data, Engineering and Governance teams.
• Facilitate workshops to move teams from ambiguity to aligned future-state decisions.
• Document future-state workflows and reusable patterns for enterprise assets.

Skills

AI workflow

Workflow redesign

Cross-functional leadership

Design artifacts

Human-AI interaction

Education

Bachelor's degree or equivalent practical experience

Job description

CSAA Insurance Group is seeking an AI Workflow and Systems Design Lead to redesign complex workflows and build AI-ready systems of work. This senior role partners across business and technology to translate needs into implementation-ready designs and repeatable design practices.

The role leads discovery, enables AI-enabled workflow patterns, and ensures alignment with enterprise standards while working remotely across the United States.