Remote AI Workflow & Systems Design Lead

AAA - CSAA Insurance Group; Montana; Hybrid; USD 144,000 - 193,000; Full time

Benefits offered by this job

Remote-first culture

Flexible Workplace

Annual bonus eligibility

Job summary

CSAA Insurance Group is seeking an AI Workflow and Systems Design Lead — Remote to partner across business and technology, redesign complex workflows, and create AI-ready systems of work. This senior individual contributor will lead discovery, define how people and AI collaborate, translate needs into implementable designs, and guide enterprise systems design with AI-focused patterns.

You will design end-to-end systems of work, drive cross-team collaboration, facilitate workshops, and produce

Qualifications

• Bachelor's degree or equivalent practical experience.
• 10+ years of dynamic experience in systems design, service design, workflow/process transformation, design strategy, digital transformation, product/service innovation, management consulting, or product management.
• Demonstrated experience leading sophisticated multi-functional engagements involving multiple business units, systems, collaborators, or technology platforms.
• Strong AI fluency, including practical knowledge of generative AI, agents, automation, retrieval, decision support, and AI-enabled workflow patterns.

Responsibilities

• Lead AI Workflow Reinvention and Systems-of-Work Design across business and technology to redefine complex workflows.
• Design human-in-the-loop approaches and define intervention triggers, confidence thresholds, and explain-ability requirements.
• Create implementation-ready design artifacts and surface cross-system requirements and dependencies early to influence architecture and delivery.
• Partner with business leaders and architecture/engineering teams to translate business needs into actionable system-of-work specifications.

Skills

AI workflow design

Systems design

Workflow transformation

Facilitation

Education

Bachelor's degree or equivalent practical experience

Job description

CSAA Insurance Group is seeking an AI Workflow and Systems Design Lead — Remote to partner across business and technology, redesign complex workflows, and create AI-ready systems of work. This senior individual contributor will lead discovery, define how people and AI collaborate, translate needs into implementable designs, and guide enterprise systems design with AI-focused patterns.

You will design end-to-end systems of work, drive cross-team collaboration, facilitate workshops, and produce