Remote AI Workflow & Systems Design Lead

CSAA Insurance Group; Central City (CO); Remote; USD 144,000 - 177,000; Full time

Job summary

CSAA Insurance Group seeks an AI Workflow and Systems Design Lead who operates remotely to redesign complex workflows and create AI-ready systems of work. You will lead discovery, translate business needs into implementation-ready designs, and partner with business and technology teams to ensure scalable, repeatable outcomes.

You will drive end-to-end design across front-stage and backstage components, establishing patterns for reuse and working with governance teams to ensure alignment with

Qualifications

• Bachelor's degree or equivalent practical experience.
• 10+ years of dynamic experience in systems design, service design, workflow/process transformation, design strategy, or related fields.
• Strong AI fluency and practical knowledge of generative AI, agents, and AI-enabled workflow patterns.

Responsibilities

• Lead AI Workflow Reinvention and Systems-of-Work Design across multiple teams and platforms.
• Partner with business leaders to translate goals into design artifacts and actionable roadmaps.
• Define human-AI interactions, decision models, and operating-model implications.
• Create implementation-ready systems design artifacts and reusable patterns.
• Facilitate senior-level workshops to move teams from ambiguity to aligned decisions.
• Ensure designs align with enterprise standards and enable downstream delivery.

Skills

AI fluency

Systems thinking

Design workshops

Stakeholder collaboration

Workflow design

Education

Bachelor's degree or equivalent

Job description

CSAA Insurance Group seeks an AI Workflow and Systems Design Lead who operates remotely to redesign complex workflows and create AI-ready systems of work. You will lead discovery, translate business needs into implementation-ready designs, and partner with business and technology teams to ensure scalable, repeatable outcomes.

You will drive end-to-end design across front-stage and backstage components, establishing patterns for reuse and working with governance teams to ensure alignment with