Remote AI Systems & Workflow Design Lead

CSAA Insurance Group; Kentucky; Remote; USD 144,000 - 193,000; Full time

Job summary

CSAA Insurance Group is seeking an AI Workflow and Systems Design Lead to reimagine enterprise workflows and create AI-ready systems of work. This remote role partners with business and technology leaders to define, design, and guide adoption of future-state processes across functions.

You will lead discovery, translate needs into implementation-ready designs, and build reusable patterns that scale across the organization, driving measurable business impact.

Qualifications

• Bachelor's degree or equivalent practical experience.
• 10+ years of experience in systems design, service design, workflow transformation, or product management.
• Strong AI fluency, including generative AI, agents, automation, and decision support.

Responsibilities

• Lead AI workflow reinvention and systems-of-work design across business units.
• Design end-to-end systems of work connecting people, AI, data, processes, and controls.
• Facilitate workshops to align multi-functional teams on future-state decisions.
• Translate complex workflows into clear, implementation-ready design artifacts.
• Define intervention triggers, confidence thresholds, and explain-ability requirements.
• Partner with executives to ensure designs deliver measurable business value.

Skills

AI fluency

Systems thinking

Design artifacts

Facilitation

Cross-functional leadership

Education

Bachelor's degree or equivalent practical experience

Master's degree in Design Strategy or related

Job description

CSAA Insurance Group is seeking an AI Workflow and Systems Design Lead to reimagine enterprise workflows and create AI-ready systems of work. This remote role partners with business and technology leaders to define, design, and guide adoption of future-state processes across functions.

You will lead discovery, translate needs into implementation-ready designs, and build reusable patterns that scale across the organization, driving measurable business impact.