Remote AI Systems & Workflow Design Lead

CSAA Insurance Group; Massachusetts; Remote; USD 144,000 - 193,000; Full time

Job summary

CSAA Insurance Group is seeking an AI Workflow and Systems Design Lead to redefine enterprise workflows and AI-enabled systems in a remote-capable role. You will partner with business leaders to translate strategic goals into design artifacts that guide multi-team execution and governance.

You will drive discovery, design human-in-the-loop approaches, and create reusable patterns while ensuring alignment with enterprise standards and risk controls.

Qualifications

• Bachelor's degree or equivalent practical experience.
• 10+ years of dynamic experience in systems design, service design, workflow/process transformation, design strategy, digital transformation, or related fields.
• Strong AI fluency and understanding of human-AI interaction.

Responsibilities

• Lead AI workflow reinvention and systems-of-work design across complex multi-functional teams.
• Translate business needs into implementation-ready designs and reusable patterns.
• Design end-to-end systems of work linking front-stage experiences with back-end capabilities.

Skills

Systems design

Service design

Workflow design

AI fluency

Design thinking

Leadership

Education

Bachelor's degree or equivalent

Job description

CSAA Insurance Group is seeking an AI Workflow and Systems Design Lead to redefine enterprise workflows and AI-enabled systems in a remote-capable role. You will partner with business leaders to translate strategic goals into design artifacts that guide multi-team execution and governance.

You will drive discovery, design human-in-the-loop approaches, and create reusable patterns while ensuring alignment with enterprise standards and risk controls.