Remote AI Systems & Workflow Design Lead

CSAA Insurance Group; Clayton (NM); Remote; USD 120,000 - 180,000; Full time

Benefits offered by this job

Annual bonus up to 12%

401(k) with company match

Remote-first culture

Flexible Workplace

Home‑Flex roles

Job summary

CSAA Insurance Group is seeking an AI Workflow and Systems Design Lead-Remote to drive AI-enabled workflow redesign and implementable systems-of-work. You will partner across business and technology to translate needs into design artifacts and actionable strategies.

The role combines strategic discovery with practical design leadership, guiding cross-functional teams and advancing enterprise design practices in a remote-friendly environment.

Qualifications

• Bachelor's degree or equivalent practical experience.
• 10+ years in systems design, service design, or related fields.
• Ability to translate complex problems into future-state systems.
• Experience leading multi-functional engagements involving multiple units.

Responsibilities

• Lead AI workflow reinvention and systems-of-work design across the organization.
• Partner with business leaders to understand goals, needs, and opportunities.
• Assess current states and design future-state workflows spanning teams and data sources.
• Create end-to-end systems of work linking front-stage experiences with back-end teams and AI agents.
• Define human + AI ways of working and gaps for automation or augmentation.

Skills

AI fluency

Systems thinking

Service design

Human-in-the-loop design

Design artifacts

Education

Bachelor's degree or equivalent practical experience

Master's degree in Design Strategy, HCI, Service Design, Business, Organizational Design, Technology, or related discipline

Job description

CSAA Insurance Group is seeking an AI Workflow and Systems Design Lead-Remote to drive AI-enabled workflow redesign and implementable systems-of-work. You will partner across business and technology to translate needs into design artifacts and actionable strategies.

The role combines strategic discovery with practical design leadership, guiding cross-functional teams and advancing enterprise design practices in a remote-friendly environment.