Remote AI Workflow Architect & Systems Lead

CSAA Insurance Group; Ohio; Remote; USD 144,000 - 193,000; Full time

Benefits offered by this job

Remote-first

Annual bonus eligibility

401(k) with company match

Flexible workplace

Job summary

CSAA Insurance Group is hiring an AI Workflow and Systems Design Lead—Remote. You will partner with business and technology to redesign complex workflows, define AI-enabled work systems, and create implementation-ready designs that scale across the enterprise.

You will translate business needs into constructive system-of-work patterns, lead discovery, and guide teams through ambiguity to clear decisions while maintaining governance and risk controls.

Qualifications

• Bachelor's degree or equivalent practical experience.
• Deep expertise in systems thinking, service design, and workflow design.
• Experience leading multi-functional engagements across units, systems, or platforms.

Responsibilities

• Lead AI workflow reinvention and systems-of-work design across business and technology.
• Define how people and AI work together and translate needs into designs.
• Create implementation-ready design artifacts and reusable patterns.
• Partner with business leaders to align strategy with design outcomes.
• Design human-in-the-loop approaches and explain-ability requirements.
• Facilitate senior-level workshops to move teams toward decisions.
• Collaborate with Architecture, Data, Engineering, and Governance teams.

Skills

Systems thinking

Service design

Workflow design

AI fluency

Human-AI interaction

Workshop facilitation

Design artifacts

Executive communication

Independent contributor

Cross-functional leadership

Education

Bachelor's degree or equivalent practical experience

Master's degree in Design Strategy or related field

Job description

CSAA Insurance Group is hiring an AI Workflow and Systems Design Lead—Remote. You will partner with business and technology to redesign complex workflows, define AI-enabled work systems, and create implementation-ready designs that scale across the enterprise.

You will translate business needs into constructive system-of-work patterns, lead discovery, and guide teams through ambiguity to clear decisions while maintaining governance and risk controls.