Remote AI Workflow Architect & Systems Leader

AAA - CSAA Insurance Group; Iowa; Hybrid; USD 144,000 - 192,000; Full time

Job summary

CSAA Insurance Group is seeking an AI Workflow and Systems Design Lead to work remotely within the United States. This senior role partners with business and technology teams to redesign complex workflows and create AI-ready systems of work, guiding discovery and translating needs into implementable designs.

The ideal candidate has 10+ years in systems or service design, strong AI fluency, and a track record leading cross-functional engagements. Remote-first culture with flexible collaboration.

Qualifications

• Bachelor's degree or equivalent practical experience.
• 10+ years of dynamic experience in systems design, service design, workflow/process transformation, design strategy, digital transformation, product/service innovation, management consulting, or product management.
• Deep expertise in systems thinking, service design, and workflow design, with demonstrated experience translating sophisticated business problems into coherent future-state systems.
• Demonstrated experience leading sophisticated multi-functional engagements involving multiple business units, systems, collaborators, or technology platforms.
• Solid understanding of human-AI interaction and human-in-the-loop design.

Responsibilities

• Partner directly with business leaders and multi-functional teams to understand strategic goals, pain points, customer or employee needs, and opportunities for workflow reinvention.
• Lead current-state assessment and lead future-state design for sophisticated workflows spanning multiple teams, applications, channels, data sources, decisions, and controls.
• Design end-to-end systems of work that connect front-stage experiences with the backstage people, processes, technology, data, decisions, controls, AI agents, and support capabilities required to deliver the outcome.
• Move teams beyond application-level optimization by identifying how the complete outcome must work across organizational and system boundaries.
• Facilitate workshops and working sessions that move multi-functional teams from ambiguity to aligned future-state decisions.
• Translate sophisticated workflows into clear, visual, implementation-ready design artifacts.
• Identify where AI can create meaningful value within a workflow through automation, augmentation, recommendations, decision support, orchestration, or autonomous action.
• Decompose workflows into the elements needed for AI design, including tasks, decisions, required context, data and knowledge, tools and actions, business rules and controls, and exceptions and critical issue paths.
• Define the appropriate division of work between employees, customers, partners, AI agents, automation, and traditional systems.
• Design human-in-the-loop approaches that preserve appropriate judgment, accountability, oversight, and trust.
• Define intervention triggers, confidence thresholds, approval paths, critical issue logic, exception handling, overrides, feedback loops, and explain-ability requirements.
• Ensure AI-enabled workflow designs reflect both business value and operational realities rather than applying AI for its own sake.

Skills

Systems thinking

Service design

Workflow design

AI fluency

Human-in-the-loop

Facilitation

Workshop facilitation

Education

Bachelor's degree or equivalent

Master's degree in Design Strategy

Job description

CSAA Insurance Group is seeking an AI Workflow and Systems Design Lead to work remotely within the United States. This senior role partners with business and technology teams to redesign complex workflows and create AI-ready systems of work, guiding discovery and translating needs into implementable designs.

The ideal candidate has 10+ years in systems or service design, strong AI fluency, and a track record leading cross-functional engagements. Remote-first culture with flexible collaboration.