Senior AI Workflow & Systems Design Lead - Remote

AAA - CSAA Insurance Group; Indiana; Hybrid; USD 144,000 - 193,000; Full time

Job summary

CSAA Insurance Group is hiring an AI Workflow and Systems Design Lead - Remote. You will partner across business and technology to redesign workflows and create AI-ready systems of work, leading discovery and translating needs into implementable designs.

The role requires deep expertise in systems thinking, service design, and AI-enabled workflow patterns, with a track record of guiding enterprise projects through complex transformations. Remote-first, USA-based.

Qualifications

• Bachelor's degree or equivalent practical experience.
• 10+ years of dynamic experience in systems design, service design, workflow/process transformation, design strategy, digital transformation, product/service innovation, management consulting, or product management.
• Deep expertise in systems thinking, service design, and workflow design, with demonstrated experience translating sophisticated business problems into coherent future-state systems.

Responsibilities

• Lead AI Workflow Reinvention and Systems-of-Work Design across business and technology.
• Design end-to-end systems of work connecting front-stage experiences with backstage processes, data, and AI agents.
• Partner with business leaders and cross-functional teams to translate goals and pain points into implementable designs.
• Facilitate workshops and design sessions to move teams from ambiguity to aligned decisions.
• Create reusable patterns and artifacts for enterprise systems design.

Skills

Bachelor's degree

10+ years experience

AI fluency

Cross-functional leadership

Education

Bachelor's degree or equivalent practical experience

Tools

Enterprise Systems Design methods

Job description

CSAA Insurance Group is hiring an AI Workflow and Systems Design Lead - Remote. You will partner across business and technology to redesign workflows and create AI-ready systems of work, leading discovery and translating needs into implementable designs.

The role requires deep expertise in systems thinking, service design, and AI-enabled workflow patterns, with a track record of guiding enterprise projects through complex transformations. Remote-first, USA-based.