Remote AI Support & QA Specialist

Prolific; Oklahoma City (OK); Remoto; USD 34.440 - 48.216; Tempo parcial

Resumo da vaga

Prolific is hiring for Customer Support Representatives in Oklahoma City to join our Expert Network. You'll help train AI models by evaluating chatbot responses and simulating customer interactions. Ideal candidates should have customer support experience, exceptional English skills, and problem-solving abilities. The role offers competitive pay of up to $30/hour, flexible hours, and the ability to work from home while influencing future AI development. Join us to be part of the AI innovation!

Qualificações

• Years of experience in a high-volume customer support, technical support, or client success role.
• Exceptional written English skills with the ability to adjust tone for different customer personas.
• Proven ability to de-escalate complex situations and provide step-by-step troubleshooting.

Responsabilidades

• Evaluate AI-generated support replies for accuracy and brand voice consistency.
• Simulate customer interactions and create realistic support tickets.
• Audit AI-generated FAQs for clarity and technical correctness.
• Annotate model responses to identify tone appropriateness.
• Compare AI outputs against service standards.

Conhecimentos

Customer support experience

Exceptional written English skills

Problem-solving skills

High typing speed

Attention to detail

Multilingual capabilities

Ferramentas

Zendesk

Salesforce Service Cloud

Intercom

Freshdesk

Slack

Microsoft Teams

Confluence

Notion

Guru

Descrição da vaga

Prolific is hiring for Customer Support Representatives in Oklahoma City to join our Expert Network. You'll help train AI models by evaluating chatbot responses and simulating customer interactions. Ideal candidates should have customer support experience, exceptional English skills, and problem-solving abilities. The role offers competitive pay of up to $30/hour, flexible hours, and the ability to work from home while influencing future AI development. Join us to be part of the AI innovation!