Remote AI Support QA & Feedback Specialist

Prolific Academic Ltd; United States; Remote; USD 34,000 - 49,000; Full time

Benefits offered by this job

PayPal account to receive payment

Job summary

Prolific is seeking Customer Support Representatives to join our Expert Network to help train and evaluate cutting-edge AI models using real service expertise. If successful, you’ll be invited to join Prolific as a participant, where you’ll get paid to train and evaluate powerful AI models.

Researchers looking for your skills tend to pay up to $30 per hour. You must be prepared to complete paid tasks that require one hour of uninterrupted work, though many are shorter.

Qualifications

• Professional experience in high-volume customer support, technical support, or client success.
• Exceptional written English with adaptable tone, empathy and clarity.
• Proven problem-solving with step-by-step troubleshooting for issues.
• High typing speed and ability to navigate sources quickly.
• Sharp attention to detail and accuracy in responses.
• Multilingual capabilities are a plus for translations and localization.
• PayPal account needed to receive payment from clients.

Responsibilities

• Evaluate AI chatbot responses for accuracy and brand voice.
• Simulate customer interactions with realistic tickets and dialogues.
• Refine knowledge bases and FAQs for clarity and correctness.
• Label sentiment to ensure appropriate tone and professionalism.
• Quality assurance by comparing outputs to standard QA rubrics.

Skills

Professional Experience

Written English

Problem-solving

Typing speed

Attention to Detail

Multilingual (bonus)

PayPal account

Tools

Zendesk

Salesforce Service Cloud

Intercom

Freshdesk

Confluence

Notion

Guru

Job description

Prolific is seeking Customer Support Representatives to join our Expert Network to help train and evaluate cutting-edge AI models using real service expertise. If successful, you’ll be invited to join Prolific as a participant, where you’ll get paid to train and evaluate powerful AI models.

Researchers looking for your skills tend to pay up to $30 per hour. You must be prepared to complete paid tasks that require one hour of uninterrupted work, though many are shorter.