AI Support & QA Specialist — Remote & Flexible

Prolific; Austin (TX); On-site; USD 30,000 - 40,000; Part time

Job summary

Prolific is seeking a Customer Support Representative to join its Expert Network. The role involves evaluating AI chatbot responses and simulating customer interactions to enhance AI training. Ideal candidates possess experience in customer support, excellent communication skills, and the ability to solve problems. Proficient use of CRM tools like Zendesk is expected. Participants can earn up to $30 per hour, working flexibly from home in Austin, Texas.

Qualifications

• Years of experience in a high-volume customer support or technical support role.
• Exceptional written English skills with the ability to adjust tone and empathy.
• Proven ability to de-escalate complex situations.

Responsibilities

• Evaluate AI-generated support replies for accuracy and consistency.
• Create realistic support tickets to test AI responses.
• Audit AI-generated FAQ articles for clarity.

Skills

Customer support experience

Exceptional written communication

Problem-solving skills

High typing speed

Attention to detail

Multilingual capabilities

Tools

Zendesk

Salesforce Service Cloud

Slack

Microsoft Teams

Job description

Prolific is seeking a Customer Support Representative to join its Expert Network. The role involves evaluating AI chatbot responses and simulating customer interactions to enhance AI training. Ideal candidates possess experience in customer support, excellent communication skills, and the ability to solve problems. Proficient use of CRM tools like Zendesk is expected. Participants can earn up to $30 per hour, working flexibly from home in Austin, Texas.