Remote AI Support & QA Specialist

Prolific; Las Vegas (NV); On-site; USD 34,095 - 48,560; Part time

Job summary

Prolific is seeking Customer Support Representatives to join our Expert Network focusing on AI training. Candidates will review AI-generated support replies, create realistic support tickets, and audit knowledge bases. Requirements include extensive customer support experience, exceptional written English, and proven problem-solving skills. The role offers competitive pay rates of up to $30 per hour, flexible hours, and the ability to work from home.

Qualifications

• Years of experience in a high-volume customer support, technical support, or client success role.
• Exceptional written English skills with the ability to adjust tone, empathy, and clarity.
• Proven ability to de-escalate complex situations and provide troubleshooting.
• High typing speed and ability to navigate multiple information sources quickly.
• Sharp eye for identifying errors in logic, tone, or accuracy.
• A PayPal account to receive payment from clients.

Responsibilities

• Review AI-generated support replies for accuracy and consistency.
• Create realistic support tickets to test AI handling of inquiries.
• Audit AI-generated FAQ articles to ensure clarity and correctness.
• Annotate model responses to identify appropriate tone and professionalism.
• Compare AI outputs against quality assurance rubrics.

Skills

Customer support experience

Exceptional written English

Problem-solving skills

High typing speed

Attention to detail

Multilingual capabilities

Tools

Zendesk

Salesforce Service Cloud

Intercom

Freshdesk

Slack

Microsoft Teams

Confluence

Notion

Guru

Job description

Prolific is seeking Customer Support Representatives to join our Expert Network focusing on AI training. Candidates will review AI-generated support replies, create realistic support tickets, and audit knowledge bases. Requirements include extensive customer support experience, exceptional written English, and proven problem-solving skills. The role offers competitive pay rates of up to $30 per hour, flexible hours, and the ability to work from home.