Remote AI Support & QA Specialist

Prolific; Portland (OR); On-site; USD 41,328; Part time

Job summary

Prolific, based in Portland, Oregon, is looking for Customer Support Representatives to help train AI models with real service expertise. Responsibilities include evaluating AI replies, simulating customer interactions, and refining knowledge bases. Exceptional English communication, relevant experience, and proficiency in customer support tools such as Zendesk and Salesforce are essential. The role offers flexible hours and competitive pay rates up to $30 per hour for one-hour tasks. Join Prolific to contribute to the future of AI development with your professional insights.

Qualifications

• Years of experience in a high-volume customer support or technical support role.
• Exceptional written English skills with adaptability for various customer personas.
• Proven ability to de-escalate complex situations and troubleshoot issues.
• High typing speed and ability to find answers quickly.
• Sharp eye for detailed errors in support responses.
• Multilingual capabilities are a plus.

Responsibilities

• Review AI-generated support replies for accuracy and brand voice.
• Create realistic support tickets to test AI capabilities.
• Audit AI-generated FAQ articles for clarity and correctness.
• Annotate model responses for appropriate tone and empathy.
• Ensure AI outputs meet professional service quality standards.

Skills

High-volume customer support experience

Exceptional written English skills

Proven problem-solving skills

High typing speed

Attention to detail

Multilingual capabilities

PayPal account

Tools

Zendesk

Salesforce Service Cloud

Intercom

Freshdesk

Slack

Microsoft Teams

Confluence

Notion

Guru

Job description

Prolific, based in Portland, Oregon, is looking for Customer Support Representatives to help train AI models with real service expertise. Responsibilities include evaluating AI replies, simulating customer interactions, and refining knowledge bases. Exceptional English communication, relevant experience, and proficiency in customer support tools such as Zendesk and Salesforce are essential. The role offers flexible hours and competitive pay rates up to $30 per hour for one-hour tasks. Join Prolific to contribute to the future of AI development with your professional insights.