Remote AI Support QA Specialist | Flexible Hours

Prolific Academic Ltd; United States; Remote; USD 34,000 - 49,000; Full time

Job summary

Prolific is seeking Customer Support Representatives to join our Expert Network to help train and evaluate AI models using real service expertise. You’ll complete a short test to assess your suitability and, if successful, participate as a paid Prolific participant.

You’ll evaluate AI chatbot responses, simulate customer interactions, and refine knowledge bases to ensure accuracy and friendly tone. Strong English writing and communication skills are essential, with attention to detail and rapid

Qualifications

• Experience in customer support or client success roles.
• Ability to adjust tone, empathy, and clarity based on customer personas.
• Proven troubleshooting and problem resolution skills.
• Strong written English with flawless grammar.
• PayPal account to receive payment is required.

Responsibilities

• Evaluate AI chatbot responses for accuracy and brand voice.
• Simulate customer interactions with realistic tickets.
• Refine AI-generated knowledge bases and FAQs.
• Annotate sentiment to assess empathy and professionalism.
• Uphold QA rubrics to maintain high service standards.

Skills

Professional experience in high-volume

Excellent written English

De-escalation & troubleshooting

Fast typing

Attention to detail

Multilingual capabilities

PayPal account

Tools

Zendesk

Salesforce Service Cloud

Intercom

Freshdesk

Slack

Microsoft Teams

Email ticketing systems

Confluence

Notion

Guru

Job description

Prolific is seeking Customer Support Representatives to join our Expert Network to help train and evaluate AI models using real service expertise. You’ll complete a short test to assess your suitability and, if successful, participate as a paid Prolific participant.

You’ll evaluate AI chatbot responses, simulate customer interactions, and refine knowledge bases to ensure accuracy and friendly tone. Strong English writing and communication skills are essential, with attention to detail and rapid